I never received a confirmation of my ticket purchase via email. What do I do now?

If you’ve not received confirmation of your purchase, it’s not because we haven’t sent it. In fact, we send a confirmation right away to make sure that we can reach you with class details.

If you haven’t received a confirmation, check your “junk” or “promotions” email first — some people’s email programs group unfamiliar emails in these types of folders. The email date and time should match closely the time you purchased your ticket online.

If the confirmation email is not there, there’s a small possibility that your email address wasn’t entered as you intended when you registered (You’d be surprised, but this happens). If we don’t have your proper email address, we can’t contact you.

In any case, if you can’t find your confirmation email, please send us a note at pre.event@extendedsession.com. We’ll get back to you right away!

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